ROLE: Plumber / Drain Technician
OUR CORE TEAM FOCUS:
The HB Home Services division is committed to creating a 5-star experience for our clients and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed!
POSITION SUMMARY:
- The Plumber works with the entire Home Service Team to maintain a 5-star experience for co-workers and customers through the plumbing maintenance and sales process. Plumbers work directly with customers to provide and explain all the information necessary for them to make an informed decision regarding their plumbing needs. This position will diagnose and repair plumbing and drain related issues within residential homes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Diagnose and unclog outside sewer lines, drain lines, toilets, sinks, showers/tub, using snakes, jetters and cameras.
- Ability to locate underground sewer lines using camera and locator.
- Work with customers to provide solutions to their most challenging plumbing issues.
- Identify the cause, determine solutions, provide quotes, and close the sale.
- Develop additional business opportunities by performing basic Gold Shield inspections and providing proper maintenance and upgrade recommendations to our customers.
- Know and continually learn the products and services we offer our Home Service customers
- Explain all necessary information to clients to assist them in make an informed decision regarding their Plumbing needs
- Complete plumbing repairs and or installations
- Accurately input required information into Service Titan
- Perform other duties as needed and/or assigned by manager.
MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:
- Previous plumbing field experience required.
- Proficiency with plumbing tools, equipment and materials.
- Ability to build strong customer relationships
- Previous selling in-home services is strongly desired
- The ability to remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.
- Excellent oral and written communication is essential
- Must possess current, valid driver’s license with a satisfactory driving record
- Certifications, licensing in plumbing or septic a plus, not required
- Must be able to work in a safe manner
- This position requires the ability to occasionally lift equipment and tools, up to 50 pounds.cus.
BENEFITS:
- Employee Owned and Operated – Employees earn ownership share that can provide retirement income
- 401k Grant
- 100% Employer paid Short Term Disability
- 100% Employer paid Life Insurance Policy
- Low Cost Medical Benefits
- Dental and Vision Insurance options available
- Structured bonus plan
- Employer paid uniform
- Company stocked vehicle with gas card and EZ pass provided
- Tablet & smart phone provided
- On going technical training
- Paid vacation
